The loyalty effect [Elektronisk resurs] the hidden force behind growth, profits, and lasting value
Böcker. Boston, Mass. : Harvard Business School Press.
Includes bibliographical references (p. 311-314) and index.
Electronic reproduction.
Elektronisk reproduktion :
Förlagsfakta
- ISBN
- 9780875844480
- Titel
- The loyalty effect [Elektronisk resurs] the hidden force behind growth, profits, and lasting value
- Författare
- Reichheld, Frederick F. - Teal, Thomas - NetLibrary, Inc.
- Förlag
- Boston, Mass. : Harvard Business School Press