Quality Without Tears: The Art of Hassle-Free Management
Find out why this book has sold more than 400,000 copies, and why its author, Philip B. Crosby, is widely regarded as the elder statesman of the Quality Revolution.
Find out why quality can be achieved without the bureaucratic controls and procedures that merely hassle employees without producing results.
Find out how to build quality into all aspects of your operations by making employees active and enthusiastic partners in the enterprise.
Inb. med skyddsomslag, McGraw-Hill, 1984, 205 sid. engelsk text. Mycket gott skick
Förlagsfakta
- ISBN
- 007014530X
- Titel
- Quality without tears - the art of hassle-free management
- Författare
- Crosby, Philip B
- Förlag
- McGraw-Hill
- Utgivningsår
- 1984
- Omfång
- 205 sidor
