Beyond performance management : why, when, and how to use 40 tools and best practices for superior business performance

Inbunden bok. 2019. 387 sidor.

Nyskick. Skyddsomslag i nyskick. PRESENTSKICK.
There are more than enough tools out there to manage business performance and workplace processes. In your job as a manager, youre expected to decide which ones are right for your business. But how do you cut through the clutter?
This book will help you understand the wide range of management tools and practices being used in business today. It´s your guide to selecting and implementing only those tools you need – and keeping your team and your business on track.
You will learn how and when to use:
• Activity-based costing
• Balanced scorecard
• Benchmarking
• Best-practice reporting
• Business analytics
• Business intelligence
• Business process reengineering
• Customer relationship management
• Customer value proposition
• Dynamic resource management
• Econimic value added
• Enterprise resouree planning systems
• Enterprise risk management
• Executive compensation
• Expense management
• Intangible assets
• Investment (portfolio) management
• Key performance indicators
• Key value drivers
• Knowledge management
• Lean accounting
• Lean manufacturing
• Lean services
• Loyalty management
• Mission statements
• Open book management
• Outscourcing and offshoreing
• Performence appraisals
• Profit-sharing schemes
• Regocnition and rewards
• Revenue growth analysis
• Rolling forecats
• Shared services
• Six sigma
• Strategic and profitable customers
• Strategic planning
• Strech goals
• Sustainability
• Target costing
• Total quality management
På engelska.