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The loyalty effect [Elektronisk resurs] the h...
Inbunden bok. Boston, Mass. : Harvard Business School Press. 1996. 323 sidor.
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Inrikes enhetsfrakt Sverige: 62 SEK
- ISBN
- 9780875844480
- Titel
- The loyalty effect [Elektronisk resurs] the hidden force behind growth, profits, and lasting value
- Författare
- Reichheld, Frederick F. - Teal, Thomas - NetLibrary, Inc.
- Förlag
- Boston, Mass. : Harvard Business School Press
- Språk
- English
- Baksidestext
- Includes bibliographical references (p. 311-314) and index.
Electronic reproduction.
Elektronisk reproduktion :
Boston, Mass. : Harvard Business School Press 9780875844480 -
The ultimate question : driving good profits...
Inbunden bok. Boston, Mass. : Harvard Business School Press. 2006. 211 sidor.
Nära nyskick. Skyddsomslag i mycket gott skick.
Inrikes enhetsfrakt Sverige: 62 SEK
- ISBN
- 9781591397830
- Titel
- The ultimate question : driving good profits and true growth
- Författare
- Reichheld, Frederick F.
- Förlag
- Boston, Mass. : Harvard Business School Press
- Utgivningsår
- 2006
- Språk
- English
- Baksidestext
- Why the ultimate question works -- Bad profits, good profits, and the ultimate question -- The measure of success -- How the Net Promoter Score (NPS) can drive growth -- How to measure responses -- The enterprise story: measuring what matters -- Why satisfaction surveys fail -- The rule of measurement -- Becoming good enough to grow -- Design winning customer strategies -- Deliver: building an organization that creates promoters -- Develop a community of promoters: by listening -- One goal, one number.
Boston, Mass. : Harvard Business School Press 9781591397830
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![The loyalty effect [Elektronisk resurs] the hidden force behind growth, profits, and lasting value](https://dez1v4fbcawql.cloudfront.net/product/2226027/13378288/665749f8698d4.jpg)
The loyalty effect [Elektronisk resurs] the hidden force behind growth, profits, and lasting value Reichheld, Frederick F. - Teal, Thomas - NetLibrary, Inc. Boston, Mass. : Harvard Business School Press 1 ex 185 SEK
The ultimate question : driving good profits and true growth Reichheld, Frederick F. Boston, Mass. : Harvard Business School Press 2 ex från 89 SEK